Marketing & Business Development
| Legislative Affairs | Political Affairs | Compliance | Regulatory Advocacy | |
| Training | Products & Services | Research & Statistics | Strategic Services | Consumer Information |
To order an item from CUNA's Big Kahuna Sale, click the links below or call
50 Ways to a Better Board: Ideas to Improve Your Recruiting Process | ||||||||||||||
| Recruiting volunteers is a year-round job. This new guide gives CEOs, directors, and staff of your credit union ideas to improve your recruiting process--and keep your board energized and focused year after year. This 20-page booklet includes ideas and strategies to help you determine the competencies your board needs to serve members today and in the future, what you can say to someone with an interest in being a director, and how you can make the best use of your Nominating Committee. | ||||||||||||||
| Stock # 25121 | Add to cart Find out more! | |||||||||||||
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Credit Union Board of Directors Handbook, 3rd Edition | ||||||||||||||
| Here's a brand-new revision to an old favorite. The Board of Directors Handbook is the one book that helps directors build confidence and gain shared understanding. | ||||||||||||||
| Stock # 22824 | Add to cart Find out more! | |||||||||||||
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Credit Union Supervisory Committee Handbook, 3rd Edition | ||||||||||||||
| Complete introductory guide to all aspects of the supervisory committee's job. Includes information on: duties and responsibilities, legal considerations, insurance protection, consumer credit protection laws and government oversight. | ||||||||||||||
| Stock # 763 | Add to cart Find out more! | |||||||||||||
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Directors Handbook for Credit Union Regulations, 2nd Edition | ||||||||||||||
| The more directors know about the laws and regulations that govern credit unions, the better they can perform their jobs. This handbook gives directors the regulatory information they need in a style that is easy to read. | ||||||||||||||
| Stock # 21310 | Add to cart Find out more! | |||||||||||||
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Director Resources Package | ||
Order this essential reference set for your credit union's board. Save on this special package of Directors' resources! Credit Union Directors Newsletter provides ongoing education for all board members, while the handbooks and video serve as handy reference and training tools.
To order, call CUNA Member Service at 800-356-8010, press 3, 8:00 a.m.-4:30 p.m. (CST), and mention CUNA's Big Kahuna Sale. | ||
Regular Price: $179.00 Sale Price: $149.95 |
Credit Union Directors Newsletter PDF Subscription | ||
Keep directors up-to-speed on changes in legislation, regulation, operations and services - and how they will affect credit union policies. With a PDF subscription to Directors Newsletter, it's easy and convenient to distribute the monthly newsletter to all board members, access past issues, and more! Special offer: Get a one-year subscription for only $435 - $100 off the regular price! New subscribers only. Mention promo code W05209 when ordering. | ||
| Find out more! | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
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Order Now! Find out more! | ||
CUNA Volunteer Certification Program (VCP) | ||
Earn your designation as a Certified Credit Union Volunteer with the CUNA Volunteer Certification Program. This program is designed to create a simplified approach to some rather complex subjects. It will provide you with a convenient, practical way to become certified in the areas of credit union operations, governance, compliance, and more. Special offer: Get 3 VAP courses (V01, V02, and V03 - prerequisites for the Volunteer Certification Program) when you enroll in the Volunteer Certification Program. | ||
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Order Now! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
New 2nd edition! Compliance & Marketing Guide | ||||||||||||||
| Marketers and compliance staff have one powerful challenge in common: how to identify which regulatory requirements must be adhered to for each specific product or service being advertised. This eGuide is the new edition designed to walk marketing staff through the ins and outs of compliance - including NCUA basics and beyond.
New! Updated advertisements reflecting regulatory changes, explanations of those changes, and how they affect your marketing efforts.
This Guide is a must to make sure your marketing materials comply with state and federal laws and regulations.
Reserve your copy today!
The Compliance & Marketing Guide is currently on backorder until mid August. Get the PDF version now! | ||||||||||||||
| Stock # 23328 | Add to cart Find out more! | |||||||||||||
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New 2nd edition! Compliance & Marketing eGuide (PDF) | ||
| Marketers and compliance staff have one powerful challenge in common: how to identify which regulatory requirements must be adhered to for each specific product or service being advertised. This eGuide is the new edition designed to walk marketing staff through the ins and outs of compliance - including NCUA basics and beyond. This eGuide is a must to make sure your marketing materials comply with state and federal laws and regulations. New! Updated advertisements reflecting regulatory changes, explanations of those changes, and how they affect your marketing efforts. | ||
| Stock # 23328P | Add to cart Find out more! | |
Regular Price:$44.95 Sale Price: $44.95 | ||
Consumer Lending Compliance Guidebook | ||||||||||||||
| The Consumer Lending Compliance Guidebook offers a practical, hands-on approach to typical compliance challenges by following the lending process from the marketing phase through collections, repossession and bankruptcy. | ||||||||||||||
| Stock # 25350 | Add to cart Find out more! | |||||||||||||
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Credit Union Model Policies: A Framework for Compliance | Sorry, this item is not currently available |
Credit Union Model Policies: Framework for Compliance (PDF) | ||
| Well-written policies promote consistency, let employees know what is expected, and help protect your credit union and board members from lawsuits. This resource will guide you in creating policies that comply with legal and regulatory requirements. | ||
| Stock # 25627P | Add to cart Find out more! | |
Regular Price:$119.00 Sale Price: $119.00 | ||
CUNA Regulatory Training and Certification Program (RegTraC) | ||
These self-study, credit union compliance courses are written in practical, easy-to-understand language, RegTraC provides the guidance and tools necessary to keep you informed of changing regulatory requirements. Topics of study include:
Special offer: ALL RegTraC items are on sale!
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Order Level 1 or Level 2 hard copy modules Order Level 2 PDF subscription Find out more! | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
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Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
Credit Union Investment Guidelines, 5th Edition | ||||||||||||||
| Here’s a guide that treats managing investments as a process, not an event. Author Brian Hague, economist and CEO of Corporate Network Brokerage Services, says that credit unions should avoid simply reacting to attractive investment opportunities. Credit Union Investment Guidelines maps out the complete investment process. It explains how to execute a trade in the proper context of the management process. | ||||||||||||||
| Stock # 21142 | Add to cart Find out more! | |||||||||||||
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New 2nd Edition! Economics for Credit Union Professionals | ||||||||||||||
| This is a comprehensive text that uses credit union examples to explain the key concepts of modern economics in nontechnical language. NEW Edition! Economics for Credit Union Professionals provides question-and-answer review sections to help readers evaluate their comprehension. | ||||||||||||||
| Stock # 23398 | Add to cart Find out more! | |||||||||||||
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Fair Deal: Creating Credit Union Alternatives to Fringe Financial Services | ||||||||||||||
| Discover how your credit union can provide alternatives to fringe-lenders in your community. Learn ways to identify abusive practices, develop alternatives, address regulatory and legislative concerns, and more!
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| Stock # 22902 | Add to cart Find out more! | |||||||||||||
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Just Revised! Managing Credit Union Finance | ||||||||||||||
| Learn more about analyzing the interactions of shares, loans, investments, and budgets, and blending them to achieve planned goals for service and growth. Includes policy development; analyzing financial statements; building business plans; and more! | ||||||||||||||
| Stock # 23497 | Add to cart Find out more! | |||||||||||||
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Risk Management and Insurance: Principles and Practices for Credit Unions, 1st Edition Revised | ||||||||||||||
| This book provides an introduction to all types of risk and the principles of risk management. In today's increasingly complex environment, the amount of time and resources you use to control loss needs careful balancing with other obligations and commitments. Risk Management and Insurance demonstrates how these tools can be applied to protect your credit union. Each area is covered in depth in terms of exposure, measurement, and loss control.
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| Stock # 23165 | Add to cart Find out more! | |||||||||||||
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Strategic Pricing Made Easy | ||||||||||||||
| Examines effects of changing demographics on lending, organizational structure to support your pricing strategy, basic economic concepts, cost behavior & allocation, applying costs to pricing, implementing price changes, and more! | ||||||||||||||
| Stock # 22901 | Add to cart Find out more! | |||||||||||||
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Credit Union Financial Counseling Certification Program (FiCEP) | ||
CUNA’s Financial Counseling Certification Program enables all credit union staff to become more confident in helping members build a stronger financial future. Special offer: ALL FiCEP items are on sale! Both parts 1 & 2 modules are on sale for just $60 each and the complete kits are on sale for $235 each! | ||
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Order Now! | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
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Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
Credit Union University Administrator's Manual | ||||||||||||
| This guide is for individuals who plan to create a corporate university at their credit union, and people in leagues who consult with credit unions to help them start a corporate university. | ||||||||||||
| Stock # 23412 | Add to cart Find out more! | |||||||||||
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Intranets and Credit Unions | ||||||||||||||
| Intranets use networking software to link employees within an organization. They're used for many purposes—including posting employee and organization news, supplying benefit information, and reporting on corporate goals and achievements. This guide provides general information on how to set up and use an Intranet at your credit union. | ||||||||||||||
| Stock # 23405 | Add to cart Find out more! | |||||||||||||
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People, Not Profit: The Story of the Credit Union Movement, 4th Edition | ||||||||||||||
| This book highlights significant points in American credit union development from early years of struggle thru remarkable growth of last 5 decades. It chronicles persistent challenges from the banking industry - each ultimately resulting in grassroots victories for CUs. | ||||||||||||||
| Stock # 22228 | Add to cart Find out more! | |||||||||||||
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Real Stories from Credit Unions | ||||||||||||||
| This compilation of true stories from credit union staff, volunteers, CEOs, members, and friends is a sure bet to make our best seller list. Real Stories contains humorous anecdotes, historical stories, and amazing tales about people and events in our credit union movement. | ||||||||||||||
| Stock # 23327 | Add to cart Find out more! | |||||||||||||
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So, You Want to Be a CEO? What it Takes to Be a Credit Union Leader | ||||||||||||||
| Explore your motivations in seeking the CEO role, manage relationships effectively, assess your leadership characteristics, develop business management competencies, build a plan, recognize opportunities, and more! | ||||||||||||||
| Stock # 23052 | Add to cart Find out more! | |||||||||||||
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The Credit Union Movement - Origins and Development, 1850-1980 | ||
| Comprehensive treatment from mid-19th century Germany to 1984. Individual and cooperative efforts to found and expand U.S. credit unions. | ||
| Stock # 7100 | Add to cart Find out more! | |
Regular Price:$40.00 Sale Price: $40.00 | ||
The Power of Business Ethics | ||||||||||||||
| Here's a powerful book that discusses the 150-year history of cooperative credit and shows how our values are prized in today's economic environment.
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| Stock # 23166 | Add to cart Find out more! | |||||||||||||
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Staffing & Space Report | ||
| Receive key insight into staffing levels and space allocation! | ||
| Stock # 28260 | Add to cart Find out more! | |
Regular Price:$250.00 Sale Price: $250.00 | ||
Staffing & Space Report PDF | ||
| Receive key insight into staffing levels and space allocation! | ||
| Stock # 28260P | Add to cart Find out more! | |
Regular Price:$230.00 Sale Price: $230.00 | ||
Credit Union Staff Benefits Survey Report | ||
| Ensure your competitive position by comparing the benefit package you offer with credit unions from across the country. See how you match up with your peers. From health to retirement plans, this comprehensive survey tells all. Learn which benefits help attract and retain the staff you need for success. | ||
| Stock # 27800 | Add to cart Find out more! | |
Regular Price:$255.00 Sale Price: $255.00 | ||
Credit Union Staff Benefits Survey Report PDF | ||
| Ensure your competitive position by comparing the benefit package you offer with credit unions from across the country. See how you match up with your peers. From health to retirement plans, this comprehensive survey tells all. Learn which benefits help attract and retain the staff you need for success. | ||
| Stock # 27800P | Add to cart Find out more! | |
Regular Price:$225.00 Sale Price: $225.00 | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
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Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
Bankruptcy Basics: Reducing Your Losses | ||
| Discover what you need to know about the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005. Written by a credit union attorney, this reference book tells you what’s included in the revised code and provides a summary of the most important changes. You’ll learn how to protect your credit union’s interests and do what’s best for your members. | ||
| Stock # 26895 | Add to cart Find out more! | |
Regular Price:$119.95 Sale Price: $119.95 | ||
Consumer Lending Management, 2nd Edition | ||||||||||||||
| Seeking methods to remain more competitive in lending? This management guide covers lending laws and regs, economics of lending, lending strategies, asset-liability programs, loan department operations, security issues, credit scoring, and risk-based lending. | ||||||||||||||
| Stock # 22479 | Add to cart Find out more! | |||||||||||||
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Credit Union Loan Professional Handbook, 2nd Edition | ||||||||||||||
| This handbook is the loan professional's guide to success! It starts with an overview of general concepts and skills. It explains the loan professionals' most important duties and responsibilities, and includes self-assessments that reveal your credit union's practice of important lending concepts. | ||||||||||||||
| Stock # 766 | Add to cart Find out more! | |||||||||||||
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New 2nd Edition! Credit Union Mortgage Lending Strategies: The Best Never Rest | ||||||||||||||
| Doing the right things right! Discover how to guide your mortgage lending planning, pricing, operations, and other key elements with this new 2nd edition. Credit Union Mortgage Lending Strategies motivates and guides executives, managers and directors in building and running competitive mortgage lending programs. This edition includes case studies based on actual credit union experiences.
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| Stock # 22639 | Add to cart Find out more! | |||||||||||||
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Business Services Survey Report PDF | ||
| CUNA's Business Services Survey is for credit unions currently offering or thinking about offering member business services. Compiled in 2007, this report covers business lending, deposit programs, member business services, staffing, budgets, fee structures, rate indicators, and more. It gives credit unions an in-depth look at how other credit unions are operating, competing, and meeting the needs of their member business owners. | ||
| Stock # 27615P | Add to cart Find out more! | |
Regular Price:$239.00 Sale Price: $239.00 | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
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Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
Credit Union Magazine | ||
Credit Union Magazine is THE source of industry information for credit union professionals and volunteers. Celebrating the credit union spirit, this monthly publication showcases innovative practices and people, and provides leaders with the thought-provoking information they need to meet their business challenges. Staying informed is easier than ever! Beyond the monthly print magazine, subscribers also have access to the digital edition and online content at creditunionmagazine.com. Special offer: Subscribe by July 31, 2009 and receive a free 100 Year Pen and Pencil Set! New subscribers only. Mention promo code WCMAG9 when ordering. | ||
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Subscribe Find out more! | ||
CU360 Individual Subscription - Basic Level | ||
See how CU360 makes it easy to stay on top of current trends, research and rates. The basic level includes 12 issues of the CU360 print newsletter, plus access to weekly articles, monthly in-depth reports, best practice reports, white papers, rates by state and more! Special offer: Individuals can subscribe to CU360 basic level for one year for only $350! The retail value of the basic level subscription is $1,775. Save more than 75% with this introductory offer! | ||
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Certified Executive Program (CEP) | ||
Gain the skills and recognition you need to go places in the credit union movement. If you’re a self-starter who is motivated to rise above the crowd, the Certified Executive Program is a perfect fit for you and your professional goals. Certified Executive Program’s self-study, college level courses lead to these prestigious designations and certifications:
Special offer: SAVE $75 off all Certified Executive Program (CEP) courses. | ||
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Order Now! CEP course listing and costs | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
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Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
Credit Union Telemarketing: Your Guide to Effective Telephone Marketing | ||||||||||||||
| Credit unions have a great advantage in the telemarketing arena. Use that edge to succeed in the highly competitive financial services industry. Here's concise information on relationship-based, successful telesales campaigns that most buyers like and non-buyers will appreciate. | ||||||||||||||
| Stock # 22566 | Add to cart Find out more! | |||||||||||||
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Youth Financial Literacy: Preparing Youth for Financial Responsibility | ||||||||||||||
| Offers ideas for developing financial curricula in schools; building community awareness, and getting parents, teachers, administrators, and students involved.Includes case studies of CU youth programs, school presentations, and more. | ||||||||||||||
| Stock # 22646 | Add to cart Find out more! | |||||||||||||
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Business Development Series: Community Credit Unions | ||||||||||||||
| Provides considerations in making the transition to a Community CU. Explains NCUA requirements, how to establish a Community CU, competitive challenges, importance of your CU's image, and finding the right product mix. | ||||||||||||||
| Stock # 22895 | Add to cart Find out more! | |||||||||||||
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Business Development Series: Electronic Services | ||||||||||||||
| Helps you develop a sensible approach to planning for technology. Shows how technology can help provide expanded service and retain members, provides business reasons for adopting new technology, and explains types of technology support. | ||||||||||||||
| Stock # 22894 | Add to cart Find out more! | |||||||||||||
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Business Development Series: SEGs | ||||||||||||||
| Shows how your credit union fits in today's environment of mega-mergers and high consumer expectations, helps you navigate legal requirements for expanding your FOM, helps you find most effective way to evaluate potential SEGs, and more! | ||||||||||||||
| Stock # 22896 | Add to cart Find out more! | |||||||||||||
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Marketing Across the Generations: Baby Boomers | ||||||||||||||
| 1 of a 4-book series. Helps you evaluate the numerical implications of boomers, ease the transition of boomers into the fifty-plus stage, build broader relationships with boomers. Includes action steps w/hands-on suggestions. | ||||||||||||||
| Stock # 22898 | Add to cart Find out more! | |||||||||||||
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Marketing Across the Generations: Fifty-Plus | ||||||||||||||
| 1 of a 4-book series. Focuses on 3 critical sub-groups: middle adults, late adults and elders. Helps you tap this vital segment for volunteer opportunities, train staff to manage good relationship with these members, offers credit union action steps, and more! | ||||||||||||||
| Stock # 22897 | Add to cart Find out more! | |||||||||||||
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Marketing Across the Generations: Gen X | ||||||||||||||
| 1 of a 4-book series. Covers characteristics, statistical and demographic information, practical ways to reach Gen Xers, e-commerce, Internet and other technologies, and future forecast. Includes case studies. | ||||||||||||||
| Stock # 22899 | Add to cart Find out more! | |||||||||||||
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Marketing Across the Generations: Youth | ||||||||||||||
| 1 of a 4-book series. Covers designing effective products and promotions, communicating effectively, developing education programs, anticipating trends, and measuring the effectiveness of youth marketing efforts. | ||||||||||||||
| Stock # 22900 | Add to cart Find out more! | |||||||||||||
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Business Development Series: 3-book set | ||
The Business Development Series: 3-book set includes:
To order, call CUNA Member Service at 800-356-8010, press 3, 8:00 a.m.-4:30 p.m. (CST), and mention CUNA's Big Kahuna Sale. | ||
Regular Price: $79.00 Sale Price: $39.95 |
Marketing Across the Generations: 4-book set | ||
Marketing Across the Generations: 4-book set includes:
To order, call CUNA Member Service at 800-356-8010, press 3, 8:00 a.m.-4:30 p.m. (CST), and mention CUNA's Big Kahuna Sale. | ||
Regular Price: $105.00 Sale Price: $54.95 |
Business Development & Marketing Across the Generations: 7-book | ||
Business Development & Marketing Across the Generations: 7-book set includes:
To order, call CUNA Member Service at 800-356-8010, press 3, 8:00 a.m.-4:30 p.m. (CST), and mention CUNA's Big Kahuna Sale. | ||
Regular Price: $99.95 Sale Price: $89.95 |
Design Your Spending Plan: Budget Blueprint handbook | ||||||||||||||||
| Many consumers practice poor money management, living paycheck to paycheck, and using credit inappropriately. Help your members understand how to plan, save and budget for the future with this handbook. See an excerpt. | ||||||||||||||||
| Stock # 25150 | Add to cart Find out more! | |||||||||||||||
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Budget Blueprint statement stuffer | ||||||||||||||||||||
| Help members establish a budget. Extended table covers categories from shelter to installment payments. Tips and advice motivate members to start and stick to a budget, assist with budget analysis and suggest ideas for long-term financial planning. See a sample PDF. | ||||||||||||||||||||
| Stock # 20057 | Add to cart Find out more! | |||||||||||||||||||
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Credit Cards: Switch & Save statement stuffer | ||||||||||||||||||||
| Explain to members what they should know about their credit cards and when to switch and save. This statement stuffer includes a section on why you should look at your credit union first for a credit card. | ||||||||||||||||||||
| Stock # 23341 | Add to cart Find out more! | |||||||||||||||||||
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Are Your Savings Ready For Anything? statement stuffer | ||||||||||||||||||||
| This stuffer encourages members to establish a savings plan so they'll be prepared for planned and unplanned events. Includes a sidebar that discusses different savings vehicles such as basic savings accounts, money market accounts, share certificates, IRAs, and 401(k)s. | ||||||||||||||||||||
| Stock # 23887 | Add to cart Find out more! | |||||||||||||||||||
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Back in the Black: Tools to Keep Your Checkbook on Track statement stuffer | ||||||||||||||||||||
| Explains options members have to protect themselves from overdrafted and bounced/NSF checks. | ||||||||||||||||||||
| Stock # 26438 | Add to cart Find out more! | |||||||||||||||||||
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Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
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Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
Checks and Share Drafts: Teller and Member Service Handbook, 2nd Edition | ||||||||||||||
| Help your tellers and member service representatives understand requirements for cashing and depositing drafts and checks. This book includes information on endorsements, type of account, multi-party checks, and more. It alerts tellers to problems or concerns with certain drafts and checks. A handy reference for every teller!
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| Stock # 22643 | Add to cart Find out more! | |||||||||||||
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Communications Skills: Teller & Member Service Handbook | ||||||||||||||
| This handbook helps tellers and member service representatives communicate effectively with people of differing backgrounds, ages and personalities. It offers real-life examples, and it helps tellers deal with those who may be irate or abusive, bossy or critical, upset or confused. It gives guidance on communicating with senior citizens or persons who may have special needs.
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| Stock # 22644 | Add to cart Find out more! | |||||||||||||
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New 2nd Edition! Credit Union Accounts: Teller and Member Service Handbook | ||||||||||||||
| Covers the basics of IRAs, money market accounts, CDs, and account-related aspects of bonds and loans. It describes what they are, the history behind them, regulatory concerns, and how to open and service accounts. | ||||||||||||||
| Stock # 22642 | Add to cart Find out more! | |||||||||||||
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Credit Union Teller Handbook, 4th Edition | ||||||||||||||
| Helps tellers and member service reps get started and succeed, and also provides an excellent foundation for advanced training. Includes orientation to credit union uniqueness, the teller's role, and a description of duties and responsibilities.
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| Stock # 22823 | Add to cart Find out more! | |||||||||||||
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So, You Want to Open a New Branch Office? | ||
| Here's a step-by-step guide to developing a new branch office. The book contains information gathered from credit unions and design/build firms with extensive experience in developing, designing, and building credit union branch offices. It comes with a CD that contains helpful pro forma statements, checklists, and other supporting materials. | ||
| Stock # 26893 | Add to cart Find out more! | |
Regular Price:$39.95 Sale Price: $39.95 | ||
Teller Handbook Kit | ||
Teller Handbooks Kit includes 4 handbooks:
To order, call CUNA Member Service at 800-356-8010, press 3, 8:00 a.m.-4:30 p.m. (CST), and mention CUNA's Big Kahuna Sale. | ||
Regular Price: $91.00 Sale Price: $69.95 |
Credit Union Front Line Newsletter | ||
Engage and educate your front-line staff. By reading the monthly Front Line Newsletter, your staff will learn to recognize and act on sales opportunities, detect and prevent fraud, understand need-to-know regulations and more! Each subscription includes six copies of each monthly issue. Special offer: Subscribe by July 31, 2009 and receive six free 100 Year Lapel Pins ($19.50 value)! New subscribers only. Mention promo code W05109 when ordering. | ||
| Find out more! | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
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Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
|
Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
CUNA Technology & Spending Survey Report | ||
| Not sure what you should be spending on technology? The CUNA Technology & Spending Survey Report uncovers what your peers will be spending on technology for their credit union. | ||
| Stock # 28103 | Add to cart Find out more! | |
Regular Price:$275.00 Sale Price: $275.00 | ||
CUNA Technology & Spending Survey Report PDF | ||
| Not sure what you should be spending on technology? The CUNA Technology & Spending Survey Report uncovers what your peers will be spending on technology for their credit union. | ||
| Stock # 28103P | Add to cart Find out more! | |
Regular Price:$255.00 Sale Price: $255.00 | ||
Creating Member Loyalty™ System of Training - Product Knowledge | ||
Through this program, your staff will learn clear and consistent information about each product at your credit union which they then apply in conversational, team-building exercises and activities. It also promotes ongoing team discussions around how to exceed member expectations in today’s competitive marketplace. The Product Knowledge Software from CUNA’s Creating Member Loyalty™ System of Training enables you to affordably and efficiently:
Special offer: SAVE $500 on the Creating Member Loyalty™ System of Training - Product Knowledge. | ||
|
Order Now! Find out more! | ||
CUNA Webinar Packages | ||
CUNA offers more than 150 webinars every year designed for all credit union staff, managers, and volunteers. Thousands of credit unions use our webinars each year as a foundation of their training programs. To ensure an economical way to offer this training to your credit union, we offer convenient Webinar Packages. Special offer: Unlimited Webinar Packages are now on sale for just $3,999! (Regular price: $5,725 - that's a savings of $1,726!) | ||
|
Order Now! Find out more! | ||
CUNA Videos | ||
CUNA videos provides your staff and board with many choices for professional development and continuing education. Special offer: Buy any video and get a FREE Training on Demand. Mention FREE TOD w/VIDEO when ordering. | ||
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Order Now! | ||
For more information or questions, e-mail elearning@cuna.coop. There’s no need to prepay. We’ll bill you for the total amount of your order plus S&H.
Copyright © 2009 - Credit Union National Association, Inc.
