Operations

Operations

• Equipment
• Supplies
• Services
• Business Continuity
• Operational Research

Equipment

How can I become more efficient and reduce operational costs?

We know that for your credit union to maximize your efficiency, you need the right equipment – at the right price. We deliver variety and value through the following high-quality solutions:

• RFID: Paying for Purchases the Contactless Way white paper PDF

• Diebold: ATMs and other related products for secure, convenient self-service delivery
• De La Rue: Fast solutions for all your money handling operations
• Standard Register: Reliable equipment and document automation solutions
• Canon: Copiers, imaging equipment, fax equipment, supplies and more for greater productivity

Supplies

How can I make my budget for overall supplies go further?

Look to our discounts on top-quality ATM, branch, and office supplies to get the most for your operations dollar. You can count on Diebold and OfficeMax for the exact mix to meet your unique office needs.

• Diebold ATM supplies and support
• Seamless access to more of what you need with OfficeMax Office Solutions

Services

What can I do to improve member service, while staying within my operations budget?

Improving member service means different things to different credit unions. Maybe you want to offer overdraft protection, or help both large and small business owners with loans or electronic payment solutions. Or perhaps you’re trying to determine the right rates for your services. However you define member service improvements, we offer many ways to meet the needs of your membership cost-effectively.

• Technology and Credit Union Growth: Using Technology-enabled Solutions to Attract and Retain Members
• New! Net Promoter® Score in Action - WHITE PAPER PDF
• More CUNA Council white papers
• Newtek Business Solutions: Member Business Services
• Travelex: Prepaid Cards with Internet-based solutions
• MoneyGram: Money orders and official checks from the leading issuer
• JMFA: Member Overdraft privilege and earnings enhancement programs that improve your bottom line
• Datatrac: Accurate and timely rate intelligence for informed decision-making
• Freddie Mac: Highly competitive advantages to help you effectively access the secondary market
• Harland/Liberty: Share draft/check printing from an industry leader
• Intuitive, simple EPL Core Processing and Technology Solutions
• Rapid Real Estate: Experience the convenience of ordering your real estate services from one, easy-to-use Web site
• Verafin: BSA/Anti-money laundering/fraud detection software

BUSINESS CONTINUITY

How can I minimize interruption of service and maintain member confidence, in times of emergency?

Establish business continuity planning resources and a course of action that will accelerate your return to “business as usual” in the wake of a crisis. Understand how to test and update your plan to ensure its ever-lasting dependability.

• Canon: Document imaging solutions
• Best Practices Report: Disaster Recovery – Lessons Learned
• VoiceGard: Telecommunications recovery services
• VoiceGard: Credit Union National Emergency Information System
• Agility Recovery Solutions: Mobile Recovery services
• Strohl Systems: Credit union-specific, Web-based business continuity planning
• Diebold: ATMs
• EPL: Core processing & technology solutions
• Perimeter: Protecting your credit union’s critical business information and having access to your network and e-mail is paramount at a time of emergency
• Accel Members Financial Counseling: Member financial counseling & education

OPERATIONAL RESEARCH

• The Benefits of Membership Report
• Customized Comparative Analysis
• PCA Checkup
• Operating Ratios and Spreads
• Credit Union Services Profile Report
• Credit Union Ranking Report
• Operations and Earnings Improvement Consulting

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