Credit Union National Association Privacy Policy

Credit Union National Association (CUNA) is committed to the highest standards in safeguarding and using your confidential personal and business information ("Information"). This Privacy Policy is an expectation you can have in all your dealings with CUNA. There may also be additional privacy information/assurances specific to a product/service we provide. When that is the case, that additional information will be called to your attention in the product/service information.

What Information We Collect and How We Use It

We collect certain personal, business, geographic and demographic Information such as name, address, phone, email addresses, identification numbers, call report and survey data. We use that Information to provide trade association services, and other products and services beneficial to the credit union movement. We use the Information to improve on the quality of products and services we provide, as well as to educate ourselves on our members and best address member needs and desires. We collect certain web based Information such as domain names and statistics of website visits. We use this Information to track and measure web usage, and improve our websites and web based services, and to efficiently communicate with you.

How We Collect Information

Information we collect is most often voluntarily provided by you, but is sometimes obtained from public or third party sources, or in limited instances through the use of "cookies". A cookie is an important and necessary part of providing personalized services to users. You may decline the use of cookies, and thus decline those personalized services. More information on the use of cookies is provided in specific product /service information privacy policies.

How We Protect Information

We maintain physical, electronic and procedural safeguards to protect your nonpublic Information. Because there are inherent risks to confidentiality associated with the Internet, CUNA has made substantial investment in technology to protect the Information it collects. When appropriate, we encrypt Information, and only authorized individuals have access to your Information.

When Information Is Disclosed

Information we collect is not sold to third parties and is only disclosed to third parties when authorized by you, when necessary to provide or administer products and services, or when required by legal process. We may also share Information with appropriate affiliates, such as credit union leagues. We will enter strategic alliances only for products and services that will be beneficial to the credit union movement and only if the provider agrees to follow strict confidentiality requirements with regard to your Information.

If at anytime you have questions regarding, or are in any way uncomfortable with the use of your Information, we urge you to contact us directly at 1 800-356-9655 ex. 4030, so that we may answer your questions or otherwise address your concern.