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The Volunteer's Role in Managing 3rd Party Relationships Training on Demand

This Training on Demand course has been removed and is currently being revised due to the recent NCUA changes.

Outsourcing is an increasingly common way for credit unions to offer more products and services. But how do you choose the right vendor to ensure that the work is done to your standards? The board and the supervisory committee must make sure that there is adequate oversight of the 3rd Party relationships and that management is following sound due diligence procedures. During this Training on Demand course, you'll learn how to keep track of all the necessary details while making sure there is adequate transparency and ongoing communication. A proper due diligence process promotes:

  • Delivery of quality products and services to members
  • Protection of your credit union’s brand
  • Adequate management of risks inherent to third-party relationships
  • Compliance with NCUA’s requirements

After this Training on Demand course, participants will be able to:

  • Execute a due diligence process
  • Identify questions to ask potential vendors
  • Evaluate results
  • Maintain and monitor the relationship

View a clip from the course

See sample pages from the workbook

This CUNA Training on Demand course was prepared by Julie Esser, Director—New Alliances, CUNA Strategic Services, and Marcia Barron, C.P.A., Director—Internal Audit, CUNA.

CUNA Training on Demand is a downloadable, video-like training tool that provides a 30-45 minute expert presentation on credit union topics. Order the training you need when you need it, and use it as frequently as you want. Learn more about CUNA Training on Demand.

With each Training on Demand purchase, you will receive five online exams. Instructions for taking these exams using our CPDOnline training program will be provided after your order is processed. Additional exams can be purchased for $24.50 each through CPDOnline - simply take the exam and your credit union will be invoiced.

NEW! CPDOnline members receive access to all CUNA Training on Demand courses and exams included in their membership. Learn more about CPDOnline.


By successfully completing the optional exam, you can earn 2 credits for the CUNA Volunteer Certification Program (Level 1, Internal Audit) toward your Certified Credit Union Volunteer designation.

By completing your order, the presentation will be available for download instantly. Training on Demand purchases are NON-refundable. If you are unable to download the Training on Demand presentation or need assistance, please call 800-356-8010, press 3.

Regular price: $199
Hurry, sale ends December 31, 2009!


PRICE:$99.00





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