STAR Video: Member Relations

This video demonstrates the basics of a professional credit union image and good member service. Some of the topics covered in this video include: ten steps that make up a professional attitude, guidelines for professional attire, communicating in a professional manner, prioritizing your workload, working with older members and handling difficult members. (STAR is CUNA's Staff Training and Recognition Program.)

Length: 42:35 minutes
Print Date: 1996

For the best value, purchase the STAR 7-video set for only $920.25. Order stock #22928.

CANCELLATION POLICY:
IF YOU RETURN THIS ITEM AFTER 30 CALENDAR DAYS FROM THE SHIPPING DATE YOU WILL BE CHARGED A $45 RE-STOCKING FEE ON EACH VIDEO RETURNED.