CU Sales: Inquiring and Listening Training on Demand

Understanding members' financial needs and goals begins with strong listening skills and the right kind of questions. This Training on Demand course encourages using communication to begin a dialogue and build a relationship with members to better understand their situation. By using these practices you will better serve your members by recommending the right products and services to meet their needs.

View a clip from the course

See sample pages from the workbook

CUNA Training on Demand is a downloadable, video-like training tool that provides a 30-45 minute expert presentation on credit union topics. Order the training you need when you need it, and use it as frequently as you want. Learn more about CUNA Training on Demand.

With each Training on Demand purchase, you will receive five online exams. Instructions for taking these exams using our CPDOnline training program will be provided after your order is processed. Additional exams can be purchased for $24.50 each through CPDOnline - simply take the exam and your credit union will be invoiced.

NEW! CPDOnline members receive access to all CUNA Training on Demand courses and exams included in their membership. Learn more about CPDOnline.

Training on Demand purchases are NON-refundable. If you are unable to download the Training on Demand presentation or need assistance, please call 800-356-8010, press 3.

Regular price: $199
Hurry, sale ends December 31, 2009!