2009-2010 National Member Survey PowerPoint Presentation

Use this powerpoint presentation to enhance your use of the National Member Survey Report. This slide show is already created and enhanced with graphics, charts and notes.

Credit unions are in a prime position to increase members' use of services.




Learn more about the challenges and opportunities:

• Key service components and product combinations driving member loyalty
  
• Members’ service use of and market shares for financial services
  
• The loyalty paradox: If members love credit unions, why do they keep using banks?
  
• Your best members: PFI status and highly loyal
  
• Member satisfaction rises - time to reinforce relationships
  
• Vital services for young adults
  
• Marketing budgets - how much are credit unions spending and on what activities?

This 61-slide presentation will help guide your discussion of strategic considerations on primary financial institution, member satisfaction and more.