CU Magazine Best Practices Report: Lessons Learned from Business-Services Providers

Although the credit union share of business lending market is negligible compared with banking institutions--0.73% versus 99.27%--it’s grown rapidly during the past few years. This new report shares wisdom from eight veterans of member business lending.

These case studies show how credit unions of varying sizes, markets, and locations have found slightly different paths to success in member business lending.

Among insights you'll gain from this report:

• Methodical, market-driven approaches to analysis and planning for member business services;

• Challenges of staffing your member business services department; and

• Ways to focus on building relationships rather than conducting transactions.

This Best Practice Report is 22 pages.

Also available :

• as an Adobe PDF