FiCEP Part 1, Module 4: Using Communication Skills During Financial Counseling

Communication skills are an essential part of delivering effective financial counseling. Concepts and strategies that enhance communications with the member are covered in this module.

Members in financial trouble often need referrals to other sources of assistance within your community. Although communication skills are essential to the financial counselor’s success, you also will want to rely on other agencies within your community to assist the member during his or her financial crisis. This module also provides information about networking with these agencies for effective member referrals.

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