Outstanding member service is the key to effective selling. By watching this credit union training DVD, staff will be introduced to the PRIDE model, a model for effective credit union sales and service and the core of the CU Sales Seminar in a Box for Staff Series.
With scenarios designed specifically for credit union sales training, this award-winning DVD reinforces the CU Sales Seminars in a Box for Staff Series with behavior modeling. Using a balance of humor and straightforward skill building, this DVD provides the needed illustration of the key points covered in each CU Sales Seminar in a Box.
While extremely valuable on its own, this DVD is the ideal companion to the training provided through the CU Sales Seminars in a Box for Staff Series.
This CU Sales Seminar in a Box for Staff DVD:
Shows a member transaction in which all the skills outlined the CU Sales Seminars in a Box for Staff Series are being used
Demonstrations of how NOT to use each of the skills in a humorous and innovative manner
Demonstrates how to use the skills being taught while helping a credit union member having a problem with the credit union
Shows a staff member using the skills to provide coaching and feedback to another staff member.
This DVD includes:
Complete video scripts to enable the facilitator to easily reference content covered in the video.
Discussion starters for each skill demonstration to help staff identify what is being done correctly or incorrectly
An overview of the PRIDE model to help staff understand the skills they are learning to make them more successful more often in conversations with members
Guidelines for problem and coaching situations
Tips for the trainer to effectively work with video exercises
References to the individual CU Sales Seminars in a Box to easily cross-reference the video with the appropriate Seminar in a Box exercises
Here are samples of what to expect from each Seminar in a Box for Staff!
See a PDF of an exercise from the participant workbook from the Planning - The Foundation of Sales Seminar in a Box. Planning is the foundation of the skills, but often staff doesn't understand how important this skill can be. This exercise helps gives staff the "why" as in "Why should I pay attention to this training?"
See a PDF of the facilitator's guide from the same exercise as shown above from the Planning -- The Foundation of Sales Seminar in a Box. Copy these back-to-back to see how they'll be printed in the book. The left-hand pages include small images of what the participants see, and the right-hand pages include speaker notes. Using the script, you, your branch managers, or anyone can pick the materials and deliver them with very little prep time.
See the PRIDE model which is referenced in all of the Seminars in a Box Sales Series. The PRIDE model is introduced in the first seminar (Why Care About Selling) and it is reinforced in each subsequent seminar. Keep in mind that each Seminar in a Box stands on its own, but can also be delivered as part of the Seminar in a Box for Staff Sales Series.
Mix-n-Match Special for Seminars in a Box for Staff
Purchase each Seminar in a Box for Staff for just $220, or $160 each for 3 or more! Please note that the special price will not be reflected for online orders, you will only be billed for the special price .