CU Sales: Connecting With Members Seminar in a Box

The key to connecting with members is a skill called recognizing, the process of establishing a friendly connection with each member. When it is done effectively, it helps form a solid foundation for efficient interactions and strong relationships. During this Seminar in a Box, staff will learn that by demonstrating a positive regard and developing a good rapport with members, they can create an exceptional experience for members.

The CU Sales: Connecting With Members Seminar in a Box:

• Describes how recognizing provides a critical step in member interactions and sales as part of the PRIDE model
• Defines both the skill of recognizing and the benefits of using it
• Suggests several guidelines credit unions can put into place for recognizing members
• Includes an opportunity for staff to define standards currently in place at the credit union for recognizing
• Helps staff recognize different communication styles used by members and how to effectively respond to each of those styles
• Provides an opportunity to practice responding to communication styles used by members
• Helps staff define two aspects of recognizing they want to use on the job
• Provides three book references that can be used for further staff discussion

Credit Union Seminars in a Box for Staff are designed with your demanding schedule and training needs in mind. Everything you need to plan and execute a 10 minute exercise or a one hour staff workshop is in the box—just add the staff! Credit Union Seminars in a Box are perfect for main topics of or quick discussions during weekly branch meetings, monthly credit union meetings, department meetings, or formal training sessions.

Each Seminar in a Box is written from the credit union perspective, integrating more than 20 years of development in the design of credit union training. What you can expect from the content:

• Exercises to reinforce the skills learned
• Conversation starters and discussion points to relate the content and concepts presented to your credit union
• Definitions, guidelines, tips, tools, and benefits for all the skills taught
• Action plans for using the skills taught
• Recommended reading list to reinforce the skills learned

Here are samples of what to expect from this Seminar in a Box for Staff!

• See a PDF of the table of contents
• See a PDF of a handout
• See a PDF of the facilitator's guide
• See the PRIDE model

Mix-n-Match Special for Seminars in a Box for Staff
Purchase each Seminar in a Box for Staff for just $220, or $160 each for 3 or more! Please note that the special price will not be reflected for online orders, you will only be billed for the special price .