So, You Want to Open a New Branch Office?

Here’s your step-by-step guide to the “nitty-gritty” details of launching your new branch. The book contains information gathered from credit unions and design/build firms with extensive experience in developing, designing, and building credit union branch offices.

So, You Want to Open a New Branch Office? aims to help credit unions:

• Understand the pivotal role of the branch in attracting new members and expanding relationships with existing members
• Determine branch profitability, using sample pro forma financial statements for projecting performance
• Select the right branch style and site, choosing among in-store, storefront, and freestanding options
• Decide whether a build, buy, or lease scenario will be most successful
• Design a branch that uses technology effectively, offers a secure environment, helps cross-sell services, and reduces staffing requirements
• Create checklists that make it easier to manage the details involved in opening a new branch office

The book comes with a CD that contains helpful pro forma statements, checklists, and other supporting materials.

Credit unions and other organizations contributing to the book include Air Academy Federal Credit Union, Visions Federal Credit Union, Diebold, IBT, and many others.