Credit Union Teller Handbook, 4th Edition

For many members, tellers personify the credit union. This edition includes sections on translating financial jargon into terms members understand, instructions on identifying and correcting common mistakes, and the most current procedures to head off fraud. This edition expands emphasis on the teller’s role in marketing credit union products and services and acknowledges the wider array of electronic services. Also includes a glossary of key terms. This handbook introduces new tellers to:

• The “people helping people” philosophy of credit unions
• The diverse products and services credit unions offer
• The people and technical skills they must possess and continue to develop
• Cash and check handling procedures to ensure accuracy and efficient service
• Fraud prevention
• Special and emergency situations

The 4th edition features:

• Updated deposit limits for federally chartered credit unions
• More financial term definitions

For the best value, order the Teller Handbooks Kit (Includes CU Teller Handbook and the Teller & Member Service Handbooks: Check and Share Drafts, Communication Skills and CU Accounts). Call 800-356-8010, press 3 to order the set for $91. Stock #F-23299