Communications Skills: Teller & Member Service Handbook

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The Communications Skills: Teller & Member Service Handbook is currently on backorder.

This handbook helps tellers and member service representatives communicate effectively with people of differing backgrounds, ages and personalities. It offers real-life examples, and it helps tellers deal with those who may be irate or abusive, bossy or critical, upset or confused. It gives guidance on communicating with senior citizens or persons who may have special needs.

The book gives tips on how to remain poised in any given situation. It helps staff learn how to create a positive working environment and become part of the credit union team. Communication Skills is designed for member-service staff, and it is useful to everyone who wants to become a more effective communicator!

For the best value, order the Teller Handbooks Kit (Includes CU Teller Handbook and the Teller & Member Service Handbooks: Check and Share Drafts, Communication Skills and CU Accounts). Call 800-356-8010, press 3 to order the set for $91. Stock #F-23299

What past purchasers are saying: "I love the Teller Handbook and always keep it handy when looking for examples or writing employee reviews."