Checks and Share Drafts: Teller and Member Service Handbook, 2nd Edition

A teller's job can be stressful, especially when faced with check-cashing situations that require prompt action. But many tellers are trained in only the basics of checks and share drafts before being placed on the teller line. They may not recognize potentially fraudulent checks, or may not be confident in dealing with those that are unusual or require special processing. This book:

• Defines the differences between share drafts, checks, and other negotiable instruments
• Helps tellers understand requirements for cashing and depositing drafts and checks
• Covers a range of topics from endorsements to multi-party checks
• Alerts tellers to problems or concerns with certain drafts and checks
• Covers the Check Clearing for the 21st Century Act changes that went into effect in 2004, including a new type of negotiable instrument and a new procedure for handling disputes related to it
• Explains the “know your member” identification requirements that resulted from the USA Patriot Act and related changes to the Bank Secrecy Act
• Discusses the process and some of the pitfalls of using electronic check conversion
• Outlines some of the Internet scams and tricks used to steal members’ identities and teaches tellers how to help members identify and protect themselves from these risks and respond effectively if something does go wrong

Checks & Share Drafts is a great introduction for new employees and a handy reference for experienced tellers and member service representatives.

For the best value, order the Teller Handbooks Kit (Includes CU Teller Handbook and the Teller & Member Service Handbooks: Check and Share Drafts, Communication Skills and CU Accounts). Call 800-356-8010, press 3 to order the set for $91. Stock #F-23299