New 2nd Edition! Credit Union Accounts: Teller and Member Service Handbook

Teller and member-contact staff need to understand the various accounts offered by the credit union. This book starts them off with important definitions, features, and benefits of the various accounts. A deeper understanding of credit union accounts allows tellers to explain these accounts to members, and provide a better service. Credit Union Accounts covers the basics of IRAs, money market accounts, CDs, and account-related aspects of bonds and loans. It describes what they are, the history behind them, regulatory concerns, and how to open and service accounts.

This revised edition includes new information on:

• CIPs
• Flex CD
• Credit Life & Disability Insurance
• New Member Incentives
• Exception Holds
• OFAC
• Check 21

For the best value, order the Teller Handbooks Kit (Includes CU Teller Handbook and the Teller & Member Service Handbooks: Check and Share Drafts, Communication Skills and CU Accounts). Call 800-356-8010, press 3 to order the set for $91. Stock #F-23299